About
The Story Behind the Frameworks
At a Glance
From Systems Engineer to Global Head
I've spent most of my career in the gap. The gap between what enterprise technology promises and what organizations actually extract from it. The gap between technical capability and business outcome. The gap between a successful implementation and a successful adoption.
Those gaps are Consumption and Value — and closing these has become my professional obsession.
I started my career as a systems engineer at TCS, then moved to Infosys as a consultant, building enterprise programs across industries. I was good at the technical work. But I kept noticing the same pattern: we'd deliver something genuinely capable, and months later, the organization was using a fraction of what we built. Not because it was broken. Because the organization hadn't developed the fluency to consume it.
Between Infosys and Tech Mahindra, I stepped away from delivery entirely and did an MBA. It was a deliberate pivot — from building systems to understanding the business context around them. The MBA gave me the strategic language I'd been missing and pointed me toward client-facing work as the place where I could create the most impact.
At Tech Mahindra, I moved into client-facing roles and started connecting delivery to commercial outcomes. At Cognizant, I took on P&L ownership of $500M+ portfolios, managing teams of 10 to 200 across geographies. Six years of learning what it takes to drive real expansion — not just retention — in complex enterprise relationships.
When I joined MuleSoft in 2018, I found a company with the same consumption challenge at scale. World-class integration capability, enterprise customers who invested significantly in it, and a persistent gap between purchased capability and realized value. I built a function — and progressively took on larger scope — around the specific job of closing that gap.
Today, as Global Head of Data Foundations Consumption at MuleSoft + Informatica, I manage a $900M+ business spanning integration and data platforms. The frameworks I developed — CARGO, TTC, ICB — are deployed across the global customer base.
Beyond the Work
I live in New York with my family. I'm a proud dad to Shan and Sachi — they keep me honest about what matters.
I write regularly about AI strategy, enterprise integration, customer success, and GTM — the stuff I'm working through in real time. Views are personal, not those of my employer.
Career Arc
How I Got Here
2003 – 2009
TCS & Infosys
Systems Engineer → Consultant
Started my technology career building enterprise systems at scale. At TCS and then Infosys, I worked as a consultant across complex delivery programs — learning the fundamentals of how large organizations adopt and resist technology change. The pattern I kept seeing: capable systems, underutilized by the organizations that paid for them.
2010 – 2012
Tech Mahindra
Relationship Manager, Retail / CPG / Logistics
Moved into a client-facing role managing strategic accounts across Retail, CPG, and Logistics verticals. Winner of the CEO Award for outstanding performance. This is where I started connecting technology delivery to commercial outcomes — and where the early seeds of what would become my frameworks thinking took root.
2012 – 2018
Cognizant
Program Manager → Account Manager → Client Service Executive
Six years managing enterprise technology programs and growing into full P&L ownership of strategic accounts. Led teams up to 200 across geographies, driving consistent YoY growth in key accounts. This is where I developed deep conviction that value realization — not just delivery — is the real measure of enterprise technology success.
2018 – PresentCurrent
MuleSoft / Salesforce
Global Head — Data Foundations Consumption
Joined MuleSoft as a Customer Success Director and progressively took on larger scope — from Regional Director to Regional VP to my current role as Global Head of Data Foundations Consumption. Built and scaled a consumption-focused function for a $900M+ business, managing a global portfolio spanning MuleSoft and Informatica. Developed CARGO, TTC, and ICB frameworks deployed across the customer base.
Philosophy
How I Think About the Work
I am passionate about consumption models, AI and agentic enterprise, GTM strategy, and operating models. These are not abstract interests — they are the problems I work on every day, at scale, in one of the most complex enterprise technology markets in the world.
The frameworks I've developed — CARGO, TTC, ICB — are attempts to give structure to recurring patterns I've observed across hundreds of enterprise engagements. They are not finished theories. They are working hypotheses, refined by what actually moves the needle for customers.
I write about these topics because I believe the thinking should be tested publicly, not just internally. If something here challenges how you think about enterprise AI, integration, or GTM — that's the intent.